Frequently Asked Questions
Need assistance? We strive to offer the best service on the Net, and with this in mind you will find answers to some of our most Frequently Asked Questions (FAQs) below.
Where can I find more information about a product (eg. dimensions)?
Detailed information is provided under the Specifications tab on each product page. If you have any further questions about a product, you can send us a message on the Contact Us page – our Customer Services Team will be happy to answer your queries.
Can I amend or change my order?
We attempt to dispatch orders as quickly as possible. If you need to make changes to your order, please contact our Customer Services Team directly and we will endeavour to meet your requests.
What payment methods do you accept?
We accept Visa, MasterCard and PayPal. Please contact our Customer Services Team if you experience any issues making a payment for your order.
Will I get an invoice with my purchase?
Yes. As soon as your order is placed, an invoice will be sent as an attachment with your Order Confirmation email to the email address that you provide.
How do I find out the delivery cost for my order?
Your delivery charge will be calculated automatically. For further information on our delivery charges please see the Delivery Information page.
Can you deliver to a PO box or BFPO?
Unfortunately, delivery to a PO Box or BFPO is not available.
What if an item is lost or damaged during delivery?
All of our products are sent using the most reliable courier and freight services available. In the unlikely event that your order is lost or damaged, we will always help to rectify the situation, including issuing you a replacement at no additional cost.
Can I pick up my item in person?
We have a store in central London where you can pick up your online purchase.
48 Tottenham Court Road, London, W1T 2EF.
Simply Choose "Store Collection" during checkout and your orrder will be prepared in our store ready for collection within 24 hours.